Frequently Asked Questions
Everything you need to know about our circular commerce platform.
What is Canada Goose Generations?
Canada Goose Generations is our official resale platform where you can trade in pre-loved gear for credit or shop a curated selection of authenticated, refurbished outerwear.
How do you ensure the authenticity of the products?
Every item listed on Generations undergoes a rigorous multi-point inspection by our expert team to verify authenticity, quality, and performance standards.
What is the return policy for pre-owned items?
We offer a 14-day return window for all Generations purchases, provided the items are in the same condition as received and the security tags remain attached.
How long does shipping take for Generations orders?
Standard shipping typically takes 3-7 business days within Canada and the US. You will receive a tracking number as soon as your order is processed.
Are Generations products covered by the lifetime warranty?
Products purchased through Generations are covered by a limited warranty that protects against defects in manufacturing and materials, excluding normal wear and tear.
How do I trade in my old Canada Goose jacket?
You can start your trade-in online by entering your product's style number. Once approved and received, you will receive a Canada Goose gift card for the trade-in value.